Selling · 1 min

Collect the balance at pickup

Find a pre-order by name, phone or order number, collect the balance due, print the receipt and close the order.

Steps

  1. Open Sales → Orders (or search from the register) by customer name, phone or order number.
  2. Check the items with the customer.
  3. Choose Add payment and take the balance by any method.
  4. Print the receipt; the order is now paid and closed.

If the customer doesn’t come

Leave the order open until your policy’s hold time. Then record the outcome (deposit kept or refunded) so the books match.

Questions about this guide

What if the customer changed the order?

Edit the order before taking payment; the balance updates with the deposit still attached.

Can someone else pick up?

Yes; check the order number or name according to your policy.