1. Free trial
The 30-day trial is free and needs no card, so there is nothing to refund.
2. Monthly plans
Cancel any time; you keep access until the end of the month you paid for. Partial months are not refunded.
3. Yearly plans
If you cancel within 14 days of a yearly payment, we refund it in full. After that, you keep access until the end of the paid year and the remaining months are not refunded, unless the law where you are requires otherwise.
4. Managed website
The one-time build fee is refundable until design work starts (when we send the first design). The monthly website fee follows the monthly plan rules. If you cancel, you keep your domain; we provide the site’s content on request.
5. Bakery Bundle
Billed monthly or yearly under the same rules. Message sending costs (SMS, email volume) already used are not refundable.
6. Changing plans
Upgrades apply immediately with a pro-rated charge; downgrades apply from the next billing date.
7. How to cancel or ask for a refund
Cancel in the app under subscription settings, or contact us. Refunds go back to the original payment method within 10 business days of approval.
8. Your own customers
Refunds you give your customers (for cakes, deposits and so on) are your business’s policy; the POS records them. See our deposit policy guide.
Contact
Questions about this page: or use the contact form.
